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Terms and Conditions

Taiwan Life Department Store was established in 2020-cooperate with [SF Express] to provide direct delivery from Taiwan to Hong Kong + 7-day return guarantee!
Shipped directly from Taiwan! High-quality pet healthy snacks! Natural! Organic! Hormone-free!
Buy and send directly, allowing customers to purchase the best quality and safe creative household daily necessities, kitchen utensils, and living furniture. There is also an ordering service for customers to find the items they need.


Shopping Notes
> Delivery freight
Taiwan Life Department Store is committed to cooperating with [SF Express] to provide air express services.
www.twlifehk.com Orders are automatically linked to the SF logistics system for shopping, click the nearest SF Express pickup point.
> Delivery time within 72 hours
Different goods are sent by different suppliers, usually within 72 hours after the arrival of the goods, within 7 working days of delivery (working days are Monday to Friday), some goods may take 5-7 working days for delivery

All orders have freight bill numbers. Tracking service, check the latest delivery status at any time

> Available from stock
Taiwan Life Department Store is committed to providing spot goods. However, if the supplier's inventory is missing, we will notify the customer of the delay or refund by email within 3 working days. The refund caused by the shortage will be arranged to be returned to the credit card account that paid for the order within 7 working days. We apologize for the inconvenience.
 

> Email Coupon
Taiwan Life Department Store will regularly email coupons to reward customers.

The promotional codes or coupons we provide are only applicable to one-time purchases through our website and are subject to terms and conditions.
Promotional codes or coupons are neither refundable nor redeemable for cash. Any remaining unused amount will be forfeited.
We reserve the right to terminate or change the above offers. In case of any dispute, our decision will be final and conclusive.

 

> Secure payment method
Taiwan Life Department Store is committed to ensuring your safety. PayPal Credit Card-Through Paypal, you can use the balance in your VISA, Master, American Express or Paypal account to pay.

Both credit card and Paypal use encrypted servers to process the payment, and credit card information will not be stored in our servers.




Privacy policy
Taiwan Life Department Store respects the privacy of any person who uses our website and mobile applications or who participates in our activities or who has registered to use services or online content (hereinafter referred to as "services"). We will ensure that the personal data collected, transmitted, stored and used will be processed in accordance with the "Personal Data (Privacy) Ordinance" (hereinafter referred to as the "Ordinance"), Chapter 486 of the Laws of the Hong Kong Special Administrative Region.
The term "personal data" has the meaning explained in the Ordinance.
Purpose and purpose of collecting personal data
You do not need to provide any personal information to browse or use this webpage and mobile application. When you participate in our activities or register to use our services or online content, we will collect your personal information to enable us to provide services to you. You can refuse to provide us with personal information, but in this case, we may not be able to provide services to you. By providing your personal information, you agree to our use of your personal information in accordance with this privacy policy statement.

The personal data we collect from you may be used for the following purposes:

-Identify your identity and any accounts you open
-To provide you with services
-Identity verification and/or credit check
-Handle payment instructions related to the service or collect arrears for you
-Processing orders, billing and fulfilling orders directly promote our services
-Directly promote the products and services of our business partners
-Design the services you need
-Conduct market research, statistical analysis and behavioral analysis
-Conduct program ratings survey and analysis
-Conduct customer data analysis and analyze your shopping preferences
-Let you choose to participate in the interactive features of the services we provide you, including identifying your friends, communicating with them and sharing your shopping experience
-Recommend to you about our services or products or services you are interested in
-Design our website and content to cater to your specific preferences
-Provide you with customer service
-Handling your complaints and account inquiries
-Prevent and stop fraud
-Audit
-Disclosure in accordance with applicable laws, rules and regulations
-Any other purposes directly related to the original purpose of collecting personal data

Types of personal data collected

The personal data we collect may include:

1. Your personal data and contact information, such as name, gender, date of birth, ID card number, phone number, social media link, email address, residential address, mailing address and/or billing address;
2. Your business information, such as company name and job title;
3. Your account information, such as the first and last 4 digits of your credit card account number or user account number;
4. Your family income and personal interests; and
5. Your computer or mobile device's IP address, real-time location data, browser settings, browsing history and/or other Internet-recorded data; and
6. The phone number and email address contained in your phone book (when you use the interactive function of the service we provide you). We will notify you when you accept our service. When you provide data to us, you confirm that you have obtained consent from the contact person in the phone book.

Confidentiality, disclosure and security of personal information

Unless we obtain your written consent, we will not use your personal data and contact information to conduct transactions for profit. The personal data we collect and hold about you will be treated confidentially; however, if it is necessary to perform legal responsibilities, provide services to you, or perform the original purpose or directly related purpose of collecting personal data in accordance with the provisions or requirements of the law, The company may disclose such information to the following persons (regardless of whether they are located in Hong Kong or outside Hong Kong):
Competent courts, law enforcement agencies, or other government statutory or regulatory agencies, agencies or organizations
The company’s contact company, sellers or contractors, agents or other service providers who participate in service sales and marketing or administration, or provide goods/services
Any other person who is responsible for the confidentiality of the company, including company group members, information technology consultants, data processing contractors, auditors, accountants, or lawyers who have promised to keep such information confidential
Banks, financial institutions, credit card issuing companies or debt collection service companies

Any questions, comments, suggestions or information sent by you or posted on our website or any part of the website, with the exception of personal data, are deemed to be voluntarily provided to the company in the form of non-confidential and non-proprietary information. We have the right to use, copy, disclose, transmit, publish and/or publish such information in other places, including but not limited to providing such information for the development and promotion of services and to meet the needs of customers. To any contact company.

We will make all reasonable efforts to ensure that all personal data we hold are stored in a reliable, safe and secure place.

We will try our best to keep all personal data collected confidential. However, please understand that it is impossible for us to guarantee the security of the transmitted data.

Transfer of personal data to places outside Hong Kong

If necessary in operation, the company will transfer personal data to places outside the Hong Kong Special Administrative Region to achieve the purpose of collecting such data, or for purposes directly related to it. Any related data transfer will comply with the regulations and restrictions.

Retention of personal data

Unless the law requires us to keep your personal data for a specific period of time, we will only keep the personal data until the original purpose of collecting the personal data is achieved, or the purpose directly related to it.

Direct promotion

We intend to use the personal data collected from you for direct marketing purposes. In this regard, the company needs to obtain your consent. The company holds your name, phone number, contact address, social media links, product and service portfolio information, transaction patterns and behaviors, browsing records, program viewing habits, and personal interests. The company can use relevant information to directly promote our services , And the following products and services of our business partners, or products or services that may be of interest to you.

We can contact you via email, phone, social media links, SMS, text/image/video message, fax, email, etc. If you do not wish to receive any direct marketing communications from us, you can update your preferences at any time through your registered account or the unsubscribe link provided by us. After receiving your notification, we will stop using your personal data for direct marketing purposes and will not charge you for this.
Use "cookies" files (COOKIES)
A "cookie" file is a small text file that is stored on your computer (or other electronic device) when you enter the company's web pages and mobile applications. We use "cookies" files on this page to:

Identify you when you browse this website and mobile apps
Obtain information about your preferences, access and browsing behavior, online activities and Internet usage
Keep track of the items stored in your shopping basket and assist you through the checkout procedures
Conduct research and statistical analysis to help us improve our services and better understand the requirements and interests of visitors and visitors
Provide advertisements tailored to your personal interests and carry out promotions and advertising plans for us, our business partners and advertisers more effectively
Make your online activities more efficient and better experience
Make security measures more stringent

The information we obtain using "cookies" files may not contain your personal information. Although we may obtain information about your computer or other electronic devices (such as IP address, browser settings, browsing history and/or other Internet log information), it may not be able to identify you. Since non-personal data is mixed with personal data, we treat the data as personal data in terms of privacy policy. Under certain circumstances, we may collect your personal information, but it must be voluntarily provided by you by completing an online form, or when you purchase goods or use services on our website and mobile applications.

If you do not allow the use of "cookies" files, you can make adjustments on the Internet browser and electronic devices. If you disable the "cookies" file, you know that you may not be able to use certain functions of our web and mobile apps.
 

Connect to the web

This privacy policy statement only applies to our website and mobile applications. Our web pages and mobile applications may contain connection points to other URLs and web pages. Whenever you activate any of these connection URLs, such as clicking on the connection section of any advertiser, you have left our website and mobile application; and after you have left our website and mobile application, you contact any other parties Any personal information or any other information provided is not within the control of the company. You must bear all the risks of browsing or using other websites.

Access and correction of personal data

If you have any questions about our privacy policy, or intend to access or correct your personal data, you can notify us in writing at the following address:
 
In accordance with the regulations, the company reserves the right to charge you a reasonable fee for the relevant data access request.