Shopping FAQs
Q1. What should I do if I find that the product is abnormal or defective when I receive it?
As long as the product has quality problems and defects and it is not caused by the orderer's negligence, please notify our customer service within 12 hours of receiving the goods. It is better to accept the goods immediately.
Q2. What is the process for returns and exchanges?
1. Please notify our customer service within 12 hours after receiving the goods.
2. Customer service hotline:
Working hours: 10:00-22:00 (no service on holidays)
💻𝗙𝗮𝗰𝗲𝗯𝗼𝗼𝗸: Baby Club House Twlifehk entrance store
👇🏻📱𝗪𝗛𝗔𝗧𝗦𝗔𝗣𝗣👇🏻
Please refer to Return Policy for details
Q3. Shopping process description
Baby Club House Taiwan Lifestyle Department Store Twlifehk Entrance Specialty Store provides you with a simple and safe shopping process, with friendly and easy-to-understand guided process screens, allowing you to fully enjoy the convenience of shopping.
First time shopping: Register an account>>Enter your mobile phone number to register>>Select products>>Add to cart>>Go to checkout>>Fill in delivery information>>Complete shopping
Not the first time shopping: Select the product>>Add to cart>>Go to checkout>>Member login>>Fill in the delivery information>>Complete shopping
Q4. What payment methods are currently available?
There are currently four payment methods available:
1. Credit card payment
2. HSBC Bank Transfer
3. Payme
4. FPS
Q5. How to become a member?
Desktop version: Please click "Personal ICON" in the upper right corner, and fill in "Mobile Number" and "Email" on the member registration page to register.
Mobile version: Please click "Personal ICON" in the upper right corner, click "Register Member", and fill in "Mobile Number" and "Email" to register.
Q6. What should I do if I forget my password?
If you forget your password, please click on the "Personal ICON" in the upper right corner, then click on "Forgot Password" and enter your registered email address. The system will automatically send you a password reset notification. Please follow the notification steps to reset your password.
Q7. How can I change my personal information and password?
Please click "Personal ICON" in the upper right corner and go to "Personal Information" to make changes.
※ If you update your email account, please check whether your new email address can normally receive email notifications related to Baby Club House Twlifehk Entrance Store.
Q8. How to contact us through "Online Customer Service"?
Please contact us via "Order Communication" during working hours. You can also contact customer service via Facebook page or WhatsApp.
Q9. How can I check the processing status of my current order?
Please log in as a member and then go to "Orders" to check the processing status of the order.
Q10. How can I change the order content, delivery address, add orders or combine orders?
Please contact customer service during working hours.
Q11. How is the shipping fee calculated?
1. For European purchasing and OUTLET products, the page shows that the shipping time is 30-45 days. These products are all sent to Hong Kong logistics companies for inspection before being shipped. The freight is only charged at the price of Hong Kong SF Express, which is about HK$30/KG (please refer to the official website of SF Express for details)
2. Taiwanese products, food/Costco products…are shipped directly from Taiwan to Hong Kong, the cost is about HK$56/KG (please refer to SF Express official website for details)
Q12. The product I want to buy is out of stock. When will it be restocked?
Please contact customer service during working hours.
Q13. Can you ship to areas outside Hong Kong?
Please contact customer service before placing an order.
Q14. How many days does it take to receive the goods after ordering?
Generally, for European purchasing and OUTLET products, the page will show that the shipping time is about 30-45 days to arrive at the port. These products are all sent to Hong Kong logistics companies for receipt and inspection before being shipped out.
Q15. Do you have overseas shipping service? How much is the shipping cost? Is there a weight limit?
We now provide overseas delivery services, and we also have great discounts! Shipping to the UK/USA/Canada etc. is only HK$300! And there is no weight limit!
Prohibited Items List
Prohibited Items List
**According to international logistics regulations and import and export control regulations of various countries, we will not consign prohibited items. If you have any questions, please be sure to check with customer service in advance to ensure that your shipment meets cross-border transportation requirements.
***The offer is subject to change. The company reserves the right to amend the terms and conditions without prior notice. In case of any dispute, the company will have the final decision.
